Trade Compliance Consulting Privacy Policy

Effective as of: June 17, 2022

Trade Compliance Consulting provides online customs compliance training and consulting services primarily for users who intend to take the US Customs Broker License Exam. To do that, we need information about you. Protecting your privacy is really important to us. We only use your information where we have a legal basis to do so. This Privacy Policy will help you understand what information we collect, how we use it and what choices you have when you register, use our website, buy merchandise from us, access online material, or take part in virtual classes and consulting sessions.

This Privacy Policy is designed to give you a comprehensive understanding of the information we collect about you when you use our products or services, or otherwise interact with us and the steps that we take to protect the personal information that you share with us, and we would always recommend that you read it in full. We refer to all of our products and services as “Services” in this policy.

This policy also explains your choices surrounding how we use information about you, which include how you can object to certain uses of information about you and how you can access and update certain information about you.  If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

You should also read our Terms of Use which set out the contract between you and Trade Compliance Consulting when you use our Services.

  1. Who decides how your information is used?

Trade Compliance Consulting, LLC. (2206 Vero Beach Ln., West Palm Beach, FL 33411) generally is the data controller responsible for making decisions about how we use your personal information .

If you have any questions or comments on this policy, you can Email us at info@customsbrokerexamprep.com

  1. The information we collect about you and how we use it

This Privacy Policy covers our use of any information that can or could be used to identify you (“Personal Data“). It does not cover information which cannot be used to identify you (“Anonymous Data“).

We need to collect and use certain Personal Data to provide the Services to you and fulfil the promises we make to you in the Terms of Service:

  • Some of our Services require you to register with us or sign up for an account before you can use them. Where this is the case, you provide us with information including your name, address, and email address that you choose to use on our Services. We collect and use this information in order to authenticate you when you register an account and use the Services, to make sure you are eligible and able to receive the Services, and so that you receive the correct version of the Services.
  • We further use the information above in order to provide technical and customer support to you.
  • You also give us Personal Data when you make a purchase through us that may include your name, mailing address, phone number, country of residency, and email address. We use that information to fulfil those Services to you and to provide related customer support to you.
  • Any credit card information that you provide is stored with a third-party payment gateway and not on our server. This information is stored and used to bill you for a monthly subscription and other services that you may purchase on our site.

In addition, we have and rely on a legitimate interest in using your Personal Data as follows:

  • Using your contact information, namely your email address in order to communicate with you to provide technical and customer support.
  • Using your internal account ID and in-game username in order to attribute to your account any user content that you elect to submit to Trade Compliance Consulting through the Services.
  • Using your email address and device information in order to share updates and news with you by email. You can unsubscribe from these at any time in your device settings or in-app settings.
  • To make legal or regulatory disclosures and to establish, exercise, or defend legal claims.

We will only use your Personal Data to do the following if we have your consent:

  • Send you marketing materials by email or via in-app notifications. You can unsubscribe from these at any time in your device settings or in-app settings.

We also rely on your consent where we use cookies or similar technologies. Insofar as cookies collect Personal Data, we will process it only based on your explicit consent, in anonymized form, or under a pseudonym.

While you may disable the usage of cookies through your browser settings, Trade Compliance Consulting currently does not respond to a “Do Not Track” signal in the HTTP header from your browser or mobile application due to the lack of industry standard on how to interpret that signal.

  1. Who we share information with

We will not share any Personal Data that we have collected from or regarding you except as described below:

Information Shared with Our Service Providers. We engage external service providers to work with us to administer and provide the Services. As part of that they will process your Personal Data on our behalf. These external service providers have access to your Personal Data only for the purpose of performing services on our behalf, in compliance with this Privacy Policy, and we make sure each one is contractually obliged not to disclose or use your Personal Data for any other purpose. The service providers we use help us to:

  • run, operate and maintain our Services through third party platform and software tools;
  • perform content moderation and crash analytics;
  • run email and mobile messaging campaigns;
  • provide payment attribution;
  • provide technical and customer support; and
  • process payments for purchases.

Some external service providers may also collect information directly from you (for example, a payment processor may request your billing and financial information) as a Third-Party Service in accordance with their own privacy policy. Such external service provider does not share your financial information, like credit card number, with Trade Compliance Consulting, but it may share limited information with us related to your purchase, like your zip or postal code.

Information Shared Publicly: When you use the Services, or participate in our forums, the following information about you may be shared on web pages accessible to the public and therefore become publicly available: your username, and public messages.

Information Shared with Third Parties. We may share Anonymous Data with third parties for industry and market analysis. We do not share Personal Data with any other third parties for their direct marketing purposes.

Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We only share information about you to government or law enforcement officials or private parties when we reasonably believe necessary or appropriate: (a) to respond to claims, legal process (including subpoenas and warrants); (b) to protect our property, rights, and safety and the property, rights, and safety of a third party or the public in general; and (c) to investigate and stop any activity that we consider illegal, unethical, or legally actionable.

Information Disclosed in Connection with Business Transactions. Information that we collect from our users, including Personal Data, is a business asset. If we are acquired by a third party as a result of a transaction such as a merger, acquisition, or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your Personal Data, will be disclosed or transferred to a third-party acquirer in connection with the transaction.

  1. How your Personal Data is transferred

Trade Compliance Consulting operates its Services across the globe. Your Personal Data will likely be transferred and stored in a country outside of your home country, including in the USA, for the purposes outlined in this Privacy Policy to the extent permitted by applicable laws. The data protection laws in these countries may not be the same as in your home country.

  1. How we keep your Personal Data safe

We have appropriate legal, organizational and technical security measures in place to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorized way, improperly altered or disclosed. Our website is hosted by a reputed hosting services provider and it has a Secured Sockets Layer (SSL) digital Certificate that authenticates the website’s identity and enables an encrypted connection. We also limit access to your Personal Data to employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. How long we will keep your Personal Data

We keep your Personal Data for as long as we need to provide the Services to you and fulfil the purposes set out in this Privacy Policy. This is also the case for anyone that we share your information with and who carry out services on our behalf.

When we no longer need to use your Personal Data and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or anonymize it so that it can no longer be associated with you. When removing Personal Data, we will take commercially reasonable and technically feasible measures to make said Personal Data irrecoverable or irreproducible.

  1. Your rights and choices

You have certain rights in relation to your Personal Data. This means you can:

  • Request access to the Personal Data we hold on you by emailing info@customsbrokerexamprep.com.
  • Delete or correct your Personal Data. The easiest way to update your account information is via your website settings. You can also submit a customer support request through our website or email us at info@customsbrokerexamprep.com.
  • Ask us to stop processing your Personal Data, including for direct marketing and promotional purposes such as tailored rewards, promotions, and other offers, by emailing info@customsbrokerexamprep.com. But be aware that sometimes we need to use your Personal Data in order to provide the Services to you.
  • Have your Personal Data transferred to another organization (where it is technically feasible)
  • Complain to a regulator. We’d appreciate the chance to deal with your concerns directly so we’d prefer you to contact us first. However, if you believe that we have not complied with data protection laws, you can complain to your local supervisory authority.

The law provides exceptions to these rights in certain circumstances. Where you cannot exercise one of these rights due to such an exception, we will explain to you why.

We offer you choices regarding the collection, use, and sharing of your Personal Data and we’ll respect the choices you make. Please note that if you decide not to provide us with the Personal Data that we request, you may not be able to access all of the features of the Services.

After you contact us, you may receive an email in order to verify your request. We aim to provide the information or complete the outcome you request within 30 days, or such shorter time period as provided by laws of your jurisdiction

  1. Children

The Services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us at info@customsbrokerexamprep.com.

  1. Changes to this Privacy Policy

Any Personal Data that we collect is covered by the Privacy Policy in effect at the time such information is collected. We may make changes to this Privacy Policy from time to time. You will be given reasonable notice of any material change. If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate your account(s), as outlined above.

  1. Third Parties

In using our Services, you may access links to websites and services that are owned or operated by third parties (each, a “Third Party Service”). Any information that you provide on or to a Third-Party Service or that is collected by a Third-Party Service is provided directly to the owner or operator of the Third-Party Service and is subject to the owner’s or operator’s privacy policy. We’re not responsible for the content, privacy, or security practices and policies of any Third-Party Service. To protect your information, we recommend that you carefully review the privacy policies of all Third-Party Service that you access.

  1. Disclosures Specific to California Residents

California law requires that we make certain disclosures about your data. We do not sell your Personal Data. The information listed in Section 2 falls under the following California Consumer Privacy Act (CCPA) categories: identifiers, commercial information, Internet or other electronic network activity information, geolocation data, and visual information.

  1. Contact Us

Your information is controlled by Trade Compliance Consulting, LLC.  If you have questions or concerns about how your information is handled, please direct your inquiry to Trade Compliance Consulting.

Trade Compliance Consulting

2206 Vero Beach Ln., West Palm Beach, FL 33411
E-Mail: info@customsbrokerexamprep.com